By adding an online live chat feature to your website, your business can enjoy a number of benefits, such as reaching more customers, increasing customer retention, reducing shopping cart abandonment, and increasing sales. It can be used to provide product information, instant quotes, technical/help desk support, order and shipping information, answers to frequently asked questions, cross-selling, upselling, and more, making it ideal for a wide array of businesses, from retailers and e-commerce businesses to insurance and healthcare companies to service-based businesses. Not only does the live chat feature help to improve overall customer satisfaction, but it is also surprisingly cost effective and quick and easy to implement.
At Ansafone, we have worked with thousands of different businesses and have more than 46 years of cumulative experience. Providing high-quality, cost-effective sales support and customer service is our specialty. We'll make sure that our representatives are thoroughly trained in how to best serve your customers and monitored on an ongoing basis. We'll also share real-time call statistics and reports in an easy-to-use, secure dashboard. Since our call centers feature the industry's best telecommunications technology, your business can also take advantage of new features, such as IVR (interactive voice response) technology, which helps to automate a large portion of chat responses, and online web browsing insights, which let our representatives tailor their responses to the customer's observable interests and buying history. We'll work with you to develop call scripts, policies, and procedures that reflect your brand and your business's priorities and provide you with best practices and recommendations to help you better serve your customers as well as increase sales and customer retention.
Call Ansafone today to learn more about our online live chat services. We provide free over-the-phone and on-site consultations. Depending upon your needs, our live chat services can be available 24 hours a day or limited to your normal business hours.