Whether you manage an apartment complex, a mobile home park, a large multi-unit commercial property, or a collection of residential and commercial rental properties, Ansafone can make managing your tenant and vendor communications easier and more cost effective. We are a family-owned and -operated business with multiple call centers and hundreds of qualified operators. We have over 46 years of experience serving property management companies across most of Florida, including Jacksonville, Miami, Orlando, Tampa, St. Petersburg, and beyond, and have tens of thousands of satisfied clients representing nearly every industry.
Our live phone answering services are available 24 hours a day, 365 days a year and can be completely customized to meet your needs. For property management companies, we often answer general inquiry calls from prospective tenants, schedule site visits, handle maintenance-related requests from current tenants, set up voicemail trees and call routing procedures, act as a virtual receptionist, and take and forward messages, particularly during lunch or after normal business hours. In the event of an emergency, we can notify the on-call manager as well as automatically dispatch approved contractors, such as a plumber, electrician, HVAC company, sewage company, or water damage restoration company.
By customizing call scripts, thoroughly training our agents, and setting up protocols and procedures for handling a wide array of call requests and scenarios, we can design our answering services to become a seamless extension of you and your company. We're prepared to handle any volume of calls and answer your calls efficiently and effectively. A large percentage of our agents are fluent in both English and Spanish, and we have access to third-party translation services for other languages.
To customize our answering services for your property management company's needs, call us today for a free consultation. Our customizable answering services will help you better serve your tenants and potentially save money on your staffing and/or operational costs. We go above and beyond to provide services of the highest quality, yet keep our prices very competitive. By providing exceptional call center services, we've won the MVP Quality Award from TMC Customer Magazine and were listed among Customer Inter@ction Solutions' Top 50 Teleservices Agencies Award.