With 45 years of experience working with utility companies and government agencies, Ansafone Contact Centers is particularly well qualified to meet the call center needs of any municipal district in Jacksonville, Miami, Tampa, Orlando, Fort Lauderdale, Tallahassee, St. Petersburg, or any other city in Florida. We have multiple call centers, hundreds of qualified phone agents, and state-of-the-art interactive technology to reliably handle nearly any volume of calls efficiently and effectively. Additionally, we are proud to have multiple redundancies in place at each of our call centers to ensure that we can provide consistent service 24 hours a day, 365 days a year.
Call today to set up municipal answering services in Jacksonville, Miami, Tampa, Orlando, St. Petersburg, Tallahassee, Hialeah, Fort Lauderdale, or any other city in Florida. Our highly qualified agents can answer your calls 24/7 or only when your office is closed. Our call center services can include live answering, local and/or toll-free phone lines, voice mailboxes with personalized greetings, voicemail trees, dispatching, and more. In many cases our standard answering phone service is usually sufficient when handling reports related to potholes, streetlight outages, graffiti, and other non-emergency utility requests. For emergency requests, such as overflowing sewers, major water leaks, animal control, and other public safety issues, we can set up call routing and dispatching protocols that alleviate the burden on your staff and ensure a fast and appropriate response. In all cases, we'll work closely with you to develop scripts and protocols to meet your specific set of needs.
Ansafone is the winner of multiple call center awards, including TMC's Customer Magazine MVP Quality Award for Call Center Excellence and America's Top 50 for Inbound/Outbound Teleservices Agencies. We provide free on-site and over-the-phone consultations; call today to schedule yours.