Ansafone Contact Centers specializes in providing medical answering services for doctors, dentists, clinics, hospitals, insurance companies, and other medical professionals and facilities throughout Florida. We offer our clients in the medical field the highest quality live answering services at some of the most competitive rates. Our medical answering services are HIPAA compliant, fully customizable, and available 24 hours a day, 365 days a year. With hundreds of agents, the industry's best technology, and decades of experience, we will make sure that your calls are answered quickly, effectively, and professionally.
To have Ansafone become a seamless extension of your doctor's office, health care facility, or insurance company, we will completely personalize our medical answering services to meet your specific needs. For many clients, we are primarily their after-hours answering service, where we are responsible for taking messages, screening calls, and notifying the on-call doctor in the event of an emergency. For other clients, we act as their full-time virtual receptionist, answering general questions, scheduling appointments, transferring calls, taking payments, and more. In other cases, particularly for our large healthcare providers and insurance companies, we handle their outbound appointment reminders, insurance preauthorizations, member approval notifications, and more.
When you decide to work with Ansafone, you'll be assigned an experienced account manager, who will work closely with you to determine what services your business needs. We'll also help you develop and refine a call script with detailed protocols for how to handle a wide range of situations. Once a script is approved, we carefully select and train the agents who will be answering your calls. Our agents have all passed extensive background checks are monitored on an ongoing basis by our quality assurance team. If you also need local or toll-free phone numbers, voicemail, and/or secure message delivery systems, we can set those up for you as well.
Call Ansafone Contact Centers today for a free consultation. As one of the largest answering companies in Florida, we have the capacity to handle calls for medical offices and healthcare facilities of any size, anywhere in Tampa, Orlando, Jacksonville, Tallahassee, Port St. Lucie, St. Petersburg, Hialeah, Pembroke Pines, Ft. Lauderdale, Miami, and beyond. Our call centers are locally based, and we've won numerous awards, such as the Top 50 Contact Center Outsourcing Award from TMC's CUSTOMER magazine, for the high quality of our answering services.