With over 46 years of experience helping thousands of businesses across Florida, including Jacksonville, Tampa, Miami, Orlando, Tallahassee, and beyond, the customer care experts at Ansafone Contact Centers have the expertise and capabilities to help your retail business with all of its phone answering and customer care needs. We specialize in offering fully customizable, cost-effective contact center services, including telephone answering, live web chat, email response, and social media management. Using one or more of these communication channels, we're able to promptly respond to the needs of your customers and help your retail business become more efficient and cost effective. Because we have multiple call centers, hundreds of telephone agents, and the industry's best telecommunications equipment and technology, you can rely on us to provide product recommendations, take orders, process payments, take and deliver messages, transfer calls, dispatch services, schedule appointments, answer customer inquiries, resolve complaints, provide technical support, act as a virtual receptionist, and more.
We have highly qualified blended agents available 24 hours a day, 365 days a year. Our agents are all experts in customer service who have been carefully selected and screened. In order for our agents to represent your retail business accurately and seamlessly, one of our account managers will work with you to develop a personalized call script and coordinate training for our trainer and agents. Once we implement our phone answering service, we'll have our quality assurance team monitor the performance of our agents on an ongoing basis and provide call reports to you on a regular basis.
Call today and speak with one of our experienced account managers about your phone answering needs. Not only will we do all we can to customize our service to create a seamless extension of your business, but we'll also give you strategies to help you improve your business. In the past, we've helped our clients identify their customer service needs, better understand their customers, save money on operational costs, generate and qualify new leads, gauge interest on new products, and explore new opportunities. By offering such reliable, high quality call center services, Ansafone has won numerous industry awards, including the Customer Inter@ction Solutions' Top 50 Teleservices Agencies Award and TMC Customer Magazine's MVP Quality Award.