Ansafone Contact Centers is committed to helping businesses grow by providing high-quality live phone answering services at fair and competitive prices. We serve plumbers, HVAC companies, towing companies, municipalities, property management companies, contractors, physicians, dentists, insurance companies, healthcare centers, attorneys, law firms, and a diverse range of other types of businesses in Jacksonville, Miami, Tampa, St. Petersburg, Orlando, Hialeah, Tallahassee, Fort Lauderdale, Pembroke Pines, Port St. Lucie, and other cities throughout Florida. Having served tens of thousands of satisfied clients over the last 46 years, we know from experience that we can help your business capture and retain more customers.
Our phone answering services are competitively priced and completely customizable. To tailor your program, you'll work with a member of our management team to develop the most effective script and comprehensive protocols for taking and delivering messages, transferring calls, dispatching services, and handling urgent requests and unique circumstances. Our live answering service is provided by experienced agents who excel at customer service. We have a rigorous hiring process, assign agents to specific accounts based upon their skill set, and have a quality assurance team dedicated to monitoring them on a regular basis. All of our agents are thoroughly background checked and required to sign confidentiality agreements. We have English and Spanish speaking operators as well as access to a third-party, 24-hour translation service for any other languages.
Whether you are looking to register attendees for an event, capture leads, or have orders processed on your behalf, Ansafone Contact Centers can help. Typically with our phone answer service, our representatives are focused on correctly routing, transferring, and/or patching your calls in accordance with your specified protocols and procedures. For those looking for expanded service, we can also provide customer care, help desk support, troubleshooting, live chat, email management, outbound calling, and more. Call today and learn how our award-winning call center will help your business save money and provide better customer service. We're available 24 hours a day, 365 days a year and are PCI and HIPAA compliant.
Ansafone Contact Centers' answering services can act as your company's virtual receptionist. Our agents will answer your calls with your business name, answer questions according to your call script, transfer calls, take messages, schedule appointments, and more. Messages can be forwarded as they are received or sent in batches via email, text, fax, phone, or secure web portal. With our 24/7 phone answering services, you can have a virtual receptionist available during your normal business hours or around the clock.
Outsourcing your scheduling and reservation needs to a call center in Florida can provide your business with a wide array of benefits, including consistent phone coverage, savings on staff costs, and greater efficiency. Our agents are available 24 hours a day and can be trained to follow nearly any type of script. They can screen your calls, place orders, take reservations, and schedule appointments. We can work remotely within your CRM or scheduling software and take payments if necessary. Because Ansafone is HIPAA and PCI compliant, we're able to support the telephone answering needs of doctor offices, medical offices, dental offices, veterinary offices, health care clinics, banks, law firms, restaurants, and virtually any other type of business that needs help scheduling appointments and booking reservations.
Any time that we provide answering services, we also set up protocols for taking and forwarding messages. You can instruct on exactly how you want your messages relayed or work with our experts to develop a comprehensive plan for how to answer, screen, and route your calls. For example, we may forward all messages as soon as they are received or have different protocols for handling urgent and non urgent calls. Messages can be sent via text, email, or fax, through a secure web portal, or relayed verbally over the phone.
From secure voicemail boxes that can be accessed anywhere to voicemail trees with customizable greetings, Ansafone Contact Centers is able to set up any voicemail configuration you need for your Florida-based business. Our voicemail services can supplement our live answering service or be offered as a standalone feature. We can also create any number of local and/or toll-free lines.