Ansafone Contact Centers specializes in providing Florida-based businesses with comprehensive, affordable telemarketing services. We have more than 46 years of experience providing inbound and outbound telemarketing services and have thousands of satisfied clients across Jacksonville, Miami, Tampa, Orlando, St. Petersburg, Tallahassee, Hialeah, Port St. Lucie, Pembroke Pines, and many other cities throughout Florida. As a locally and family owned answering services company with hundreds of agents and the industry's leading technology from Interactive Intelligence, we have the capacity to work with businesses from any industry, including retail, ecommerce, healthcare, law, finance, technology, and more. We also have the infrastructure and operational redundancy across multiple call centers to handle nearly any volume of calls while maintaining exceptional call center KPIs (key performance indicators).
Our KPIs let us set clear standards for measuring our call center's performance. When it comes to our inbound and outbound telemarketing services, we carefully monitor time in queue, speed of answer, call abandonment, first call resolution, quality of service, customer satisfaction ratings, accuracy of orders and payment information, and more. All of these factors directly affect a client's bottom line. By providing a fast response with excellent customer service and proactive recommendations, we're able to help your business maximize sales conversions, improve customer retention, and often reduce operational costs.
At Ansafone, we'll work with your business to customize our inbound answering services to meet your sales, customer care, technical support, or help desk needs. You'll work with our experienced managers to customize a call script and develop protocols and procedures for handling the various types of calls you expect to receive. One of your representatives will then have the opportunity to directly train our trainer and/or agents on your products, services, and priorities. Ultimately, we seek to turn our telemarketing services into a seamless extension of you and your business.
Don't let an in-house call center become an unnecessary and expensive distraction for your company. By having Ansafone Contact Centers meet your complete outbound calling needs, you'll not only be able to relieve yourself of this burden, but also gain added peace of mind knowing that your calls are being handling by telemarketing experts. Our agents can be relied upon to call and qualify leads, provide notifications, place follow-up calls, confirm insurance coverage, up-sell existing customer base on new services or features, and more. We're dedicated to applying the industry's best practices, hiring and retaining the best agents, and holding our agents to the highest standards of quality. By providing real-time call reports, you'll be able to remotely monitor our outbound telemarketing program and make adjustments as needed to ensure that we are meeting your specific goals and expectations. Our outbound telemarketing services are available to businesses of all sizes throughout Florida.
Call now for a free consultation. Our telemarketing services are completely customizable, competitively priced, and compliant with PCI and HIPAA guidelines. Customer data, such as answers to qualification questions, orders, and payment information, can be entered directly into your CRM or submitted via encrypted emails and/or a secure portal. As part of our commitment to quality, we have a quality assurance team that is dedicated to monitoring calls and ensuring that our agents are meeting each client's expectations. Our call center provides inbound and outbound telemarketing services 24 hours a day, 365 days a year as well as online live chat support, email management, and social media monitoring. As a testament to the quality of our telemarketing services, we've won numerous industry awards, including the Silver MVP Quality Award and the Domestic Inbound, Domestic Outbound, Interactive, and Global Aggregate Contact Center Outsourcing Awards from TMC's CUSTOMER magazine.