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Florida's Best Value in Professional Answering Service Since 1970

Jacksonville Miami Tampa St. Petersburg Orlando Hialeah
Tallahassee Fort Lauderdale Port St. Lucie Pembroke Pines
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Listen to how Ansafone answers a phone call.

Property Management

Doctors

24/7 Live Answering

We're staffed 24 hours a day, 365 days a year to handle nearly any volume of calls. Our agents speak English and Spanish and excel at providing exceptional customer service.

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Dispatching

Capture more customers, improve your operational efficiency and reduce administrative costs with our 24-hr dispatching service. This service is ideal for plumbers, HVAC contractors, private security companies & other companies that routinely dispatch their staff.

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HIPAA Compliant

As a trusted provider of doctor/medical office answering services, Ansafone is an expert in safeguarding the personal health information of patients in accordance with current HIPAA regulations.

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Award Winning Call Center
American Teleservices Association Association of Teleservices International Silver MVP Quality Award Winner Inc 5000 Fastest Growing Company Top 50 Contact Center Outsourcing Company

Telephone Answering Services for Small, Medium & Large Businesses in Hialeah, FL

Award-winning Ansafone Contact Centers provides Hialeah’s best value in telephone answering services. Since 1970, we’ve provided our services to tens of thousands of businesses and become one of Florida’s leading call centers. We’re known for constantly exceeding the expectations of our clients by providing exceptional answering services at a competitive price. Our services include, but are not limited to, the following:

  • 24-hour live phone answering
  • Bilingual answering services
  • Call screening
  • Message taking
  • Order processing
  • Customer service
  • Appointment scheduling
  • Virtual receptionist services
  • Emergency/after-hours dispatching
  • Help desk/technical support
  • Outbound business to business calling
  • Outbound business to consumer calling
  • Lead generation and qualification
  • Approval notification calls
  • Email response
  • Web chat services

Depending upon the needs and budget of your Hialeah business, you can customize or combine any of the above services to help you meet your goals. Because we have more than 46 years of experience, working with businesses of nearly every size and from every industry, we’re confident that we can help your Hialeah business, whether you own a small towing company, a private medical practice, or a large law firm.

Call us today at (866) 222-1989 if you are interested in a free consultation. One of our knowledgeable account managers will work with you to customize a telephone answering service for your unique business in or around the Hialeah area.

Why You Should Choose Ansafone Contact Centers for Your Hialeah Business’s Answering Service Needs

  • Award Winning Contact Center
  • Over 46 Years of Experience
  • Tens of Thousands of Satisfied Clients
  • HIPAA and PCI Compliant
  • Large Pool of English & Spanish Speaking Agents
  • Industry’s Leading Technology (Interactive Intelligence All-In-One Platform)
  • Secure Client Service Portal with Real-Time Call Reports & Recordings
  • Operates 24 Hours a Day, 365 Days a Year
  • Multilingual Answering Services
  • All Agents Rigorously Screened
  • Family Owned and Operated
  • Customizable Programs
  • Competitive Prices
  • 100% U.S. Based
  • Member of ATSI, DMI & ATA
  • Ranked on Inc 5000’s Fastest Growing Privately Held Companies

Industry-Specific Telephone Answering Services - Hialeah, Florida

Here are just a few examples of the industry-specific answering services that Ansafone Contact Centers is qualified to provide to Hialeah businesses:

  • Medical/Doctor’s Office Answering Services
  • Property Management Answering Services
  • Legal/Law Firm Answering Services
  • Retail Answering Services
  • eCommerce Answering Services
  • HVAC Answering Services
  • Service Business Answering Services
  • Small Business Answering Services
  • Municipal Answering Services
  • Financial/Bank Answering Services
  • Non-Profit Answering Services

Each of these answering services has been designed to help businesses overcome the challenges that are unique to their industry. Yet, all of these services are still fully customizable to reflect the specific goals, needs, and preferences of each business. As one of our clients, we’ll work hard to create a script and set of protocols that helps you achieve your goals and positively reflect your brand. We have highly qualified agents who can be trained by our trainer or directly by one of your representatives on how you would like your calls to be handled. If needed, we can also hand pick a subset of our agents who have the skills necessary to handle your calls. For example, you may prefer to have all of your calls answered by bilingual, English- and Spanish-speaking agents, or you may need agents with advanced computer skills. No matter your requirements, you can count on Ansafone Contact Centers to go above and beyond in order to give your customers a seamless experience with exceptional customer care.

Live Telephone Answering Services, Hialeah, Florida -- 24-Hour Call Centers

With more than 46 years of experience, tens of thousands of satisfied clients, and multiple call centers, all with operational redundancy, state-of-the-art technology, and hundreds of qualified agents, Ansafone Contact Centers is the best choice for businesses in the Hialeah area looking for exceptional live telephone answering services at highly competitive prices. We have won awards from CUSTOMER magazine, Customer Inter@ction Solutions, and Inc 5000. We’ve also developed a large base of loyal customers who know from experience that we can be relied upon to answer their calls quickly, professionally, and effectively while accurately representing their brand. With our high-capacity call centers, we can support the needs of small, medium, and large businesses and handle large fluctuations in call volume. Our call centers operate 24 hours a day, 365 days a year, and we have the infrastructure and redundancy in place to ensure that we are always up and running.

24-Hour and Emergency Dispatching Services in Hialeah, FL -- Ideal for Service-Based Businesses, Property Management Companies, & Towing Companies

Ansafone’s dispatching services can provide a great benefit to any Hialeah business with off-site staff, such as HVAC contractors, plumbing companies, locksmiths, electricians, carpet cleaning companies, towing companies, and property management companies. Not only can we be counted on to answer your calls 24 hours a day, 365 days a year, but we can also communicate via email, text message, phone, or radio with your staff out in the field. Our dispatching service is particularly helpful in facilitating a fast response when there is an emergency, an urgent maintenance request, or even a last-minute scheduling change. We’ll tailor our call answering and dispatching services to match your needs and work closely with you to customize your call scripts and protocols. Call now to learn more and receive a free consultation and quote.

Virtual Receptionist Services in Hialeah, FL -- Call Screening, Appointment Scheduling, Message Forwarding, Event Registration Assistance & More

If your Hialeah business needs helping answering phones, screening calls, and scheduling appointments, you could probably benefit from our virtual receptionist service. At Ansafone Contact Centers, we’re able to design our answering services in a way that allows you to save money while providing your clients with a seamless experience. We can answer your calls 24 hours a day, during normal business hours, or when your front office staff are at lunch or out sick. We’ll work with you to customize a script and determine the responsibilities of your virtual receptionists, such as answering questions, taking RSVPs, processing orders, making appointments, relaying live messages, dispatching service technicians, and more. Call today to learn more about our virtual receptionist services for Hialeah businesses.

Outsourced Customer Service, Help Desk/Technical Support, Inbound Sales, & More for Businesses in Hialeah, FL

With Ansafone Contact Centers, we have the expertise, capacity, and technology to offer services that take telephone answering to the next level. Our agents can be trained to provide customer care, help desk/technical support, and order processing. We can also help qualify leads and close sales. These inbound calling services are frequently used by retailers, e-commerce businesses, insurance companies, banks, health care companies, and a wide array of other businesses throughout Florida. To get started, one of our account managers will work with you to design a cost-effective plan to help you achieve your goals. We’ll then select and train our agents based upon your expectations. To maintain a high level of performance, our Quality Assurance Team will monitor our agents and call statistics on an ongoing basis and make adjustments as needed. You’ll also have access to real-time call reports through our secure online dashboard and receive updates on a regular basis from your designated account manager. Call us today and learn how your Hialeah business could benefit from outsourcing its customer service, help desk/technical support services, or sales calls.

Web Chat Services for Hialeah, Florida, Businesses

Web chat services are quickly growing in popularity, among both businesses and consumers in Hialeah. Web chat gives you another communication channel to offer to your customers. Many consumers appreciate web chat because they are convenient (easily accessible on smartphones, tablets, laptops, and desktops), generally have a reduced wait time, and facilitate multi-tasking (one could be completing other tasks on their computer while also managing a web chat session). Meanwhile, businesses like web chat because it offers another way to connect with clients, and they’ve learned that the addition of web chat can actually reduce the cost of their outsourced customer care or help desk program. Call today to learn more.

46 YEARS OF EXPERIENCE | 100% U.S. BASED
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