Listen to how Ansafone answers a phone call.
We're staffed 24 hours a day, 365 days a year to handle nearly any volume of calls. Our agents speak English and Spanish and excel at providing exceptional customer service.Learn More
Capture more customers, improve your operational efficiency and reduce administrative costs with our 24-hr dispatching service. This service is ideal for plumbers, HVAC contractors, private security companies & other companies that routinely dispatch their staff.Learn More
As a trusted provider of doctor/medical office answering services, Ansafone is an expert in safeguarding the personal health information of patients in accordance with current HIPAA regulations.Learn More
Award-winning Ansafone Contact Centers provides Hialeah’s best value in telephone answering services. Since 1970, we’ve provided our services to tens of thousands of businesses and become one of Florida’s leading call centers. We’re known for constantly exceeding the expectations of our clients by providing exceptional answering services at a competitive price. Our services include, but are not limited to, the following:
Depending upon the needs and budget of your Hialeah business, you can customize or combine any of the above services to help you meet your goals. Because we have more than 46 years of experience, working with businesses of nearly every size and from every industry, we’re confident that we can help your Hialeah business, whether you own a small towing company, a private medical practice, or a large law firm.
Call us today at (866) 222-1989 if you are interested in a free consultation. One of our knowledgeable account managers will work with you to customize a telephone answering service for your unique business in or around the Hialeah area.
Here are just a few examples of the industry-specific answering services that Ansafone Contact Centers is qualified to provide to Hialeah businesses:
Each of these answering services has been designed to help businesses overcome the challenges that are unique to their industry. Yet, all of these services are still fully customizable to reflect the specific goals, needs, and preferences of each business. As one of our clients, we’ll work hard to create a script and set of protocols that helps you achieve your goals and positively reflect your brand. We have highly qualified agents who can be trained by our trainer or directly by one of your representatives on how you would like your calls to be handled. If needed, we can also hand pick a subset of our agents who have the skills necessary to handle your calls. For example, you may prefer to have all of your calls answered by bilingual, English- and Spanish-speaking agents, or you may need agents with advanced computer skills. No matter your requirements, you can count on Ansafone Contact Centers to go above and beyond in order to give your customers a seamless experience with exceptional customer care.
With more than 46 years of experience, tens of thousands of satisfied clients, and multiple call centers, all with operational redundancy, state-of-the-art technology, and hundreds of qualified agents, Ansafone Contact Centers is the best choice for businesses in the Hialeah area looking for exceptional live telephone answering services at highly competitive prices. We have won awards from CUSTOMER magazine, Customer Inter@ction Solutions, and Inc 5000. We’ve also developed a large base of loyal customers who know from experience that we can be relied upon to answer their calls quickly, professionally, and effectively while accurately representing their brand. With our high-capacity call centers, we can support the needs of small, medium, and large businesses and handle large fluctuations in call volume. Our call centers operate 24 hours a day, 365 days a year, and we have the infrastructure and redundancy in place to ensure that we are always up and running.
Ansafone’s dispatching services can provide a great benefit to any Hialeah business with off-site staff, such as HVAC contractors, plumbing companies, locksmiths, electricians, carpet cleaning companies, towing companies, and property management companies. Not only can we be counted on to answer your calls 24 hours a day, 365 days a year, but we can also communicate via email, text message, phone, or radio with your staff out in the field. Our dispatching service is particularly helpful in facilitating a fast response when there is an emergency, an urgent maintenance request, or even a last-minute scheduling change. We’ll tailor our call answering and dispatching services to match your needs and work closely with you to customize your call scripts and protocols. Call now to learn more and receive a free consultation and quote.
If your Hialeah business needs helping answering phones, screening calls, and scheduling appointments, you could probably benefit from our virtual receptionist service. At Ansafone Contact Centers, we’re able to design our answering services in a way that allows you to save money while providing your clients with a seamless experience. We can answer your calls 24 hours a day, during normal business hours, or when your front office staff are at lunch or out sick. We’ll work with you to customize a script and determine the responsibilities of your virtual receptionists, such as answering questions, taking RSVPs, processing orders, making appointments, relaying live messages, dispatching service technicians, and more. Call today to learn more about our virtual receptionist services for Hialeah businesses.
With Ansafone Contact Centers, we have the expertise, capacity, and technology to offer services that take telephone answering to the next level. Our agents can be trained to provide customer care, help desk/technical support, and order processing. We can also help qualify leads and close sales. These inbound calling services are frequently used by retailers, e-commerce businesses, insurance companies, banks, health care companies, and a wide array of other businesses throughout Florida. To get started, one of our account managers will work with you to design a cost-effective plan to help you achieve your goals. We’ll then select and train our agents based upon your expectations. To maintain a high level of performance, our Quality Assurance Team will monitor our agents and call statistics on an ongoing basis and make adjustments as needed. You’ll also have access to real-time call reports through our secure online dashboard and receive updates on a regular basis from your designated account manager. Call us today and learn how your Hialeah business could benefit from outsourcing its customer service, help desk/technical support services, or sales calls.
Web chat services are quickly growing in popularity, among both businesses and consumers in Hialeah. Web chat gives you another communication channel to offer to your customers. Many consumers appreciate web chat because they are convenient (easily accessible on smartphones, tablets, laptops, and desktops), generally have a reduced wait time, and facilitate multi-tasking (one could be completing other tasks on their computer while also managing a web chat session). Meanwhile, businesses like web chat because it offers another way to connect with clients, and they’ve learned that the addition of web chat can actually reduce the cost of their outsourced customer care or help desk program. Call today to learn more.