Ansafone Contact Centers offers high-quality, award-winning phone answering services to meet the needs of Florida's physicians, dentists, hospitals, medical centers, hospices, nursing homes, clinical facilities, and insurance companies. Our healthcare/medical office answering services are fully customizable, HIPAA compliant, reliable, and cost effective. We're prepared to handle any volume of calls 24 hours a day, 364 days a year and provide patient care, secure message delivery, appointment scheduling, outbound calling for notifications and reminders, and more. We have more than 46 years of experience serving the answering service needs of thousands of Florida businesses, and we're confident that we can meet your needs, whether you have a small, independent doctor's office or a Fortune 500 insurance company.
At Ansafone, we are committed to making sure that every call is answered quickly and that every caller receives excellent customer service. This means that we encourage our agents to go above and beyond for our client's patients, their families, and any other callers that reach out to us for assistance. While we have hundreds of qualified agents, we carefully consider each agent's relevant skillset and experience before assigning them to an account. Those that are selected are thoroughly trained and given comprehensive call scripts and clear guidelines on how to handle a wide array of scenarios. Since calls to your medical office or healthcare facility may be sensitive in nature, our agents are directed to actively listen, be empathetic, and always respect the patient's privacy. As part of our focus on quality, we have a dedicated quality assurance team whose sole focus is to monitor calls and provide our reps with ongoing training and feedback.
Call Ansafone Contact Centers today for a free consultation. Our live answering and patient care services will be customized to create a seamless extension of your medical office, health care facility, or insurance company. We'll work with you to develop comprehensive scripts and procedures for the most important scenarios, and spend the time necessary to ensure that our trainers, agents, and quality assurance team are all properly trained on your expectations. Having more than four decades of experience, hundreds of qualified phone agents, and multiple call centers with the latest and best telecommunications technology, we're particularly well-qualified to serve the live answering needs of any business in the healthcare field. To keep all information secure, our agents sign confidentiality agreements, and we offer secure data transmission and message delivery. Our services can also include setting up various local and toll-free phone numbers, voicemail trees, secure message portals, remote scheduling management, live web chat services, social media monitoring, and email management.