Listen to how Ansafone answers a phone call.
We're staffed 24 hours a day, 365 days a year to handle nearly any volume of calls. Our agents speak English and Spanish and excel at providing exceptional customer service.Learn More
Capture more customers, improve your operational efficiency and reduce administrative costs with our 24-hr dispatching service. This service is ideal for plumbers, HVAC contractors, private security companies & other companies that routinely dispatch their staff.Learn More
As a trusted provider of doctor/medical office answering services, Ansafone is an expert in safeguarding the personal health information of patients in accordance with current HIPAA regulations.Learn More
Ansafone Contact Centers provides customizable, high-quality live answering services at affordable rates to businesses throughout Jacksonville, Miami, Tampa, St. Petersburg, Orlando, Hialeah, Tallahassee, Ft. Lauderdale, and other cities throughout Florida. Over the last 46 years, we've been the preferred 24/7 call center in Florida for tens of thousands of satisfied clients in need of exceptional live telephone answering services at a cost-effective price. We're capable of providing customer service, call screening, lead qualification/generation, emergency dispatching, appointment scheduling, virtual receptionist services, inbound/outbound sales, order fulfillment, help desk support, and more for businesses of any size and from any industry. Because of our exemplary performance in each of these areas and large capacity, we've won numerous industry awards, including the nationally recognized Top 50 Contact Center Outsourcing Award from TMC's CUSTOMER magazine. We've also been listed on Inc 5000's Fastest Growing Private Companies for 4 years now.
Ansafone does more than just answer your calls; we're your one-stop “contact center.” By leveraging today's best interactive technology, we're able to communicate and engage with your customers through a variety of channels, including phone, live web chat, email, and social media. We have multiple locations, each featuring operational redundancy for consistent service. With our industry-leading technology (Interactive Intelligence all-in-one platform), we're able to automatically assign inbound calls, outbound calls, emails, and live chats on a rotating basis, turning each agent into a “blended agent.” We're able to route specific types of calls to pre-selected agents with a particular skill set and assign certain calls a higher level of urgency. We have hundreds of blended agents, all of whom are locally based, carefully screened, and thoroughly trained. With our extensive resources, we have the capacity to reliably answer nearly any volume of calls 24 hours a day, 365 days a year.
To ensure that our contact/call center services complement your business, we tailor our programs, script, and processes to each client's specific needs. We frequently work with plumbers, electricians, HVAC contractors, property management companies, insurance companies, medical offices, hospitals, law firms, attorneys, towing companies, municipalities, and a wide range of other businesses across Florida. When you call, you'll work with an experienced account manager who can develop a customized solution for you or implement a precise set of services that you know you already need.
Ansafone's contact center services are HIPAA and PCI compliant. We have a large number of bilingual operators to provide phone answering service in both English and Spanish, and have access to a third-party, 24-hour translation service for all other languages. We also monitor the quality of our calls on an ongoing basis and score the quality of our agents based upon both internal metrics and those of our clients. We are committed to answering all calls quickly, have the capacity to digitally record calls, and can provide real-time call reports to our clients through secure web portals.
Call today for a free consultation and learn how Ansafone Contact Centers can become a seamless extension of your business. You are welcome to come into one of our facilities, or we can provide an on-site presentation at your place of business.